Shipping & Return

Delivery times

  • Home delivery: up to 7 business days, excluding the order date.
  • Delivery to a pickup point: up to 10 business days, excluding the order date.

The order date is the date payment is made by credit card or bank transfer. The delivery date is the date the goods are delivered to the destination requested by the customer.

Business days are Sunday to Thursday, excluding Fridays, Saturdays, holiday eves and Chol HaMoed (intermediate festival days).

Shipping costs

  • Home delivery: ₪50; free for orders from ₪600.
  • Pickup-point delivery: ₪25.
  • Collection in Haifa: free.

The delivery address is the address entered on the order form. Please enter complete and accurate address and contact details. Available delivery options and applicable charges are shown at checkout.

Cancellation and returns policy

Customers acknowledge that products cannot be returned or exchanged because our products are subject to Ministry of Health return restrictions. Orders placed through the website are final. Cancellation is possible in the following cases:

  • The credit-card charge has not been completed.
  • For a distance sale, a transaction may be cancelled within 14 days of receiving the product purchased online, subject to the following conditions:
    • The product value exceeds ₪50 (₪51 or more).
    • The product is returned to our office in its original packaging with an invoice, to: 177 Sderot HaHistadrut, Haifa 2629267.
    • The product has not been damaged or used by the consumer.

Damaged or incorrect products

If a product arrives faulty, damaged or different from the item ordered, please contact customer service. The issue and any return will be handled according to the circumstances and applicable law.

This policy does not limit rights that cannot be waived under applicable law.